Processing of Applications Received Under the Citizen’s Charter

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Published on March 02, 2026

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Processing of Applications Received Under the Citizen’s Charter – Status as on February 28, 2026

Analysis of the performance under the Citizen’s Charter during the month of February 2026 has been carried out, and the summary thereof is given below –

Description		No. of Applications
A	Applications pending at the beginning of the month	2,833
B	Applications received during the month	20,449
C	Referred back to applicants for additional information	517
	Total (A+B-C)	22,765
D	Applications processed during the month – Within timeline – Beyond timeline	19,570 19,538 (99.8%) 32 (0.2%)
E	Applications pending at the end of the month – Within timeline – Beyond timeline	3,195 3,178 (99.5%) 17* (0.5%)
* Awaiting inputs from external agencies (13), under process (4)

Function-wise Status of Applications Received / Processed / Pending
Function	No. of Applications
	Total	Processed		Pending
	Total	Within timeline	Beyond timeline	Within timeline	Beyond timeline
Banker to Banks and Governments	8,552	8,552	-	-	-
Currency Management	9,426	8,238	14	1,174	-
Debt Management	1,212	967	-	245	-
Financial Markets	16	15	-	1	-
FinTech	18	-	-	18	-
Foreign Exchange Management	2,259	1,202	12	1,032	13
Payment and Settlement Systems	44	20	2	20	2
Regulation and Supervision	1,238	544	4	688	2
Total	22,765	19,538	32	3,178	17

The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review, one service has been included, while the requirement for approval of one service has been done away with, thereby retaining the number of services at 200.

(Brij Raj)
Chief General Manager

Press Release: 2025-2026/2205