Processing of Applications Received Under the Citizen’s Charter – Status as on November 30, 2025 - RBI

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Published on December 01, 2025

Processing of Applications Received Under the Citizen’s Charter – Status as on November 30, 2025

Analysis of the performance under the Citizen’s Charter during the month of November 2025 has been carried out, and the summary thereof is given below –

Description		No. of Applications
A	Applications pending at the beginning of the month	2,861
B	Applications received during the month	24,078
C	Referred back to applicants for additional information	397
	Total (A+B-C)	26,542
D	Applications processed during the month – Within timeline – Beyond timeline	23,325 23,286 (99.8%) 39 (0.2%)
E	Applications pending at the end of the month – Within timeline – Beyond timeline	3,217 3,202 (99.5%) 15* (0.5%)
* Awaiting inputs from external agencies (14), under process (1)

Function-wise Status of Applications Received / Processed / Pending
Function	No. of Applications
	Total	Processed		Pending
	Total	Within timeline	Beyond timeline	Within timeline	Beyond timeline
Banker to Banks and Governments	10,644	10,643	-	1	-
Currency Management	11,537	10,344	1	1,192	-
Debt Management	1,139	862	1	276	-
Financial Markets	11	10	-	1	-
FinTech	1	1	-	-	-
Foreign Exchange Management	1,886	932	11	928	15
Payment and Settlement Systems	36	16	4	16	-
Regulation and Supervision	1,288	478	22	788	-
Total	26,542	23,286	39	3,202	15

(Brij Raj)
Chief General Manager

Press Release: 2025-2026/1597

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